Terms of service

The Fakturo service (fakturo.online) is operated by Jiří Zahrádka, company ID (IČO) 29695759, a sole trader registered under the Czech Trade Licensing Act (the “Provider”). The registered address can be found in the public Czech trade register.

These terms govern the mutual rights and obligations of the Provider and the person who uses the Fakturo service (the “User”). By registering an account or using the service, the User agrees to these terms.

Contact email: support@fakturo.online

Fakturo is a web application for creating and managing invoices, keeping records of clients and expenses, tracking cash flow and related invoicing tasks, intended mainly for freelancers, sole traders and small businesses.

The service can be used in a free version with a limited set of features or in paid versions (Start, Pro) with extended features. The current scope and prices of each version are listed on the Pricing page.

The User is responsible for making sure that invoices issued with Fakturo meet the requirements of the country where the User does business. In some countries (for example Italy, Poland or Portugal) electronic invoicing through a government system or certified software is mandatory, which Fakturo does not currently provide.

• –Full use of the service requires registering a user account.
• –The User must provide true and accurate information when registering and invoicing.
• –The User is responsible for securing access to their account and for all activity carried out under it.
• –The Provider may suspend or close an account if there is a reasonable suspicion of misuse of the service or a breach of these terms.

• –Paid versions are paid as a subscription (monthly or yearly) through the Stripe payment gateway. Prices are in Czech crowns (CZK); any conversion to another currency is made by the User’s bank.
• –The subscription renews automatically until the User cancels it.
• –A trial period (if offered) is limited in time and, unless the User actively cancels, turns into a paid subscription for the selected plan when it ends.
• –The User can cancel the subscription at any time in the account settings; the service remains active until the end of the period already paid for.
• –The Provider reserves the right to change prices for the future; the User will be informed in advance of any price increase of their current plan.

If the User is a consumer, under Section 1829 of the Czech Civil Code they have the right to withdraw from the contract within 14 days of its conclusion without giving a reason.

Given the nature of the service (digital content or a service supplied immediately), the User acknowledges that by actively using a paid feature before the 14-day period expires (for example by generating an invoice on a paid plan), the right to withdraw ceases to the relevant extent under Section 1837(l) of the Czech Civil Code.

A withdrawal request can be sent to support@fakturo.online.

• –The User is responsible for the content and accuracy of the data they enter into invoices and other documents (their own and their clients’ data).
• –The User undertakes not to use the service for unlawful purposes or to create fictitious or fraudulent documents.
• –The Provider is not responsible for the tax or accounting correctness of documents created by the User — Fakturo is a tool, not tax advice. Tax estimates in the app are indicative only.

• –The Provider strives for maximum availability of the service but does not guarantee uninterrupted, error-free operation (third-party infrastructure outages, maintenance, etc.).
• –The Provider is not liable for damage caused by unavailability of the service, loss of data caused by a third party, or incorrect use of the service by the User.
• –The Provider’s liability for damage caused in connection with the use of the service is limited to the amount of subscription fees paid for the last 12 months.
• –This does not affect consumer rights that cannot be limited by contract.

The processing of personal data in connection with the use of the service is governed by the separate Privacy policy.

The Provider processes data about customers, suppliers and other persons that the User enters into the service on behalf of the User. The User is their controller and the Provider their processor within the meaning of Article 28 of Regulation (EU) 2016/679 (GDPR). This article is the data processing agreement between the User and the Provider and is concluded electronically together with these terms.

• –Subject matter, purpose and duration: processing takes place only for the purpose of providing the service (creating, storing, sending and keeping records of invoices, reminders, clients and expenses) and only while the User uses the service.
• –Categories of data subjects and data: the User’s customers and suppliers and their contact persons; identification and contact data (name, address, company ID, VAT ID, email, phone) and billing and payment data (items, amounts, bank details, payment status).
• –Instructions: the Provider processes data only on the User’s instructions, which the User gives by configuring and using the service, and in accordance with these terms. If an instruction would, in the Provider’s opinion, infringe data protection regulations, the Provider will notify the User without delay.
• –Confidentiality: persons with access to the data are bound by confidentiality.
• –Security: the Provider takes measures under Art. 32 GDPR, in particular encrypted data transfer, separation of each user’s data in the database, access only for necessary persons and regular encrypted backups.
• –Sub-processors: the User gives general consent to the engagement of the sub-processors listed in the Privacy policy (hosting, database, sending emails). The Provider binds them to the same level of data protection. The Provider informs the User of any intended change at least 14 days in advance; the User may object to the change and terminate the contract.
• –Transfers outside the EU: take place only on the basis of a European Commission adequacy decision or EU standard contractual clauses.
• –Assistance: the Provider helps the User handle requests from data subjects (access, rectification, erasure) and meet obligations under Art. 32 to 36 GDPR. The Provider will notify the User of any security breach concerning this data without undue delay.
• –Termination: after the account is closed, the Provider deletes the data within 30 days unless the law requires it to be kept. The User can export it at any time before closing the account.
• –Audit: on request, the Provider will provide the information needed to demonstrate compliance with these obligations and allow a reasonable audit by prior agreement.
• –User’s obligations: the User is responsible for having a legal basis for entering their clients’ data and for informing them about its processing.

The software, design and content of the Fakturo service are protected by copyright and belong to the Provider. Using the service does not give the User any ownership of the software, only a licence to use it to the extent set out in these terms.

Data and documents that the User enters into or creates in the service (invoices, client data, etc.) remain the User’s property and can be exported at any time.

If a dispute cannot be resolved directly, a consumer may file a proposal for out-of-court dispute resolution with the Czech Trade Inspection Authority (coi.gov.cz).

The Provider may reasonably change these terms, in particular in connection with changes to the scope of the service or to legislation. The User will be informed of material changes by email or a notice in the app at least 14 days in advance. The current version is always available on this page.

These terms are governed by the laws of the Czech Republic. The Privacy policy is an integral part of the contractual relationship.